Faq

Welcome to the Traxxas Shop FAQ. We’ve compiled answers to the most common questions about our high-performance RC parts, global shipping, and customer service. Whether you’re a competitive racer tuning your Tekno ET48, a scale crawler enthusiast upgrading your Traxxas TRX, or a hobbyist planning your next build, this guide is for you.

 🏁 Our Core Promise: We treat every order with the urgency of a pit-stop. From precision bearings and batteries to drag racing parts and scale bodies, we deliver the tools for victory directly to your workshop.

📦 Ordering & Products

1. What kind of products do you specialize in?

We are your ultimate destination for high-performance remote control vehicle parts. Our menu includes precision components like Ascender and Cougar kits, EB48 and ET48 race parts, engine parts, electronics (Futaba, etc.), batteries & chargers, bearings, drag racing parts, and a wide variety of scale bodies for cars & trucks.

2. Are your parts genuine/OEM?

Absolutely. We supply genuine Traxxas OEM, RC4WD, Vanquish, and other top-tier brand components. Every part is verified for authenticity and quality before shipping.

3. I’m building a specific model (like a Tekno ET48). Can you help me find the right parts?

Our website menu is categorized by popular platforms and component types. For specific build advice, please contact our support team of RC enthusiasts at [email protected]. We live and breathe RC performance.

🌎 Shipping & Delivery

4. Where do you ship from, and where do you deliver?

All orders are shipped from our operational hub at 3793 Steve Hunt Road, Miami, US 33169. We offer global delivery to most countries across North America, Europe, Australia, and key markets worldwide. Due to logistical complexities, we are currently unable to ship to mainland China, parts of Asia, and select remote islands.

5. What are my shipping options and costs?

🚀 Standard Expedited (MOST POPULAR): $12.95 flat rate via DHL or FedEx. Delivery in 10-15 business days after dispatch. Features full tracking and faster clearance. Ideal for racers needing parts for an upcoming event.
📦 Free Economy Shipping: FREE on orders over $50, via EMS. Delivery in 15-25 business days after dispatch. Includes basic tracking. Perfect for hobbyists planning ahead.

6. How long does order processing take?

Every order is handled with pit-stop urgency. Processing (picking, checking, packing) takes 1-2 business days before handoff to the carrier. You will receive a tracking link once dispatched.

7. Do you ship batteries and electronics internationally?

Yes. We use performance packaging specifically designed to protect sensitive items like batteries, electronics, and precision bearings during international transit, complying with all carrier regulations.

💳 Payments & Pricing

8. What payment methods do you accept?

We accept all major credit cards and secure payment gateways: Visa, MasterCard, JCB, and PayPal.

9. Are prices shown in USD? Do you charge taxes or customs fees?

All prices are in US Dollars (USD). The price you see is the item price plus any flat-rate shipping fee if applicable. We do not charge local sales tax or international customs/duties. These are the responsibility of the recipient and vary by country.

↩️ Returns & Refunds

10. What is your return policy?

Confidence is key. We offer a straightforward return policy:

15-Day Window: Initiate a return within 15 days of the delivery date.
Condition: Items must be in new, unused condition with original packaging.
Exclusions: Some items, like sealed batteries, may not be eligible for return due to safety regulations.

To start a return, please contact our support team at [email protected].

11. What if I receive a damaged or incorrect item?

We meticulously check every order, but if an issue occurs, contact us immediately at [email protected] with your order number and photos of the product/packaging. We will resolve it swiftly.

12. How long do refunds take?

Once we receive and inspect the returned item, we will process your refund. The time for the refund to appear in your account depends on your payment provider, typically within 5-10 business days.

🔧 Account & Support

13. Do I need an account to place an order?

You can check out as a guest. However, creating an account allows you to track order history, save your preferences, and enjoy faster checkout for future performance upgrades.

14. How can I get technical or product support?

Our team consists of RC enthusiasts who understand performance tuning inside and out. For technical questions, fitment advice, or order support, email us at [email protected].

Ready to Build, Upgrade, and Dominate?

Select your high-performance parts, choose your shipping speed, and join a global community that delivers more than just parts—we deliver the tools for victory.

Traxxas Shop – Your Ultimate Destination for High-Performance Remote Control Vehicles & Parts.

📍 3793 Steve Hunt Road, Miami, US 33169
📧 [email protected]

FAQ