Effective Date: January 1, 2024

🏁 Traxxas Shop Commitment: Just as we engineer our RC parts for maximum performance on the track, we’ve engineered our returns process for speed, fairness, and precision. We stand behind every Ascender kit, Tekno ET48 part, and Cougar component we sell. If your gear isn’t race-ready, we’ll make it right.

1. The Pit Stop: Our Return & Exchange Promise

We understand that in RC racing and bashing, every detail matters. If a part doesn’t meet your expectations or arrives in less-than-perfect condition, we offer a straightforward 15-day return window from the date of delivery.

  • Return Period: 15 days from delivery date
  • Condition: Items must be unused, in original packaging, with all tags and manuals
  • Proof of Purchase: Original order number or receipt required

2. The Inspection Lap: What Can & Cannot Be Returned

✅ Eligible for Return/Exchange:

  • Unused Ascender and Ascent-18 kits in sealed boxes
  • Bodies and Scale Bodies (unpainted, undamaged)
  • Cars & Trucks (RTR or kits) with all parts present
  • Bearings, Electronics, Engine Parts in original packaging
  • Batteries (if defective upon arrival, see special instructions below)
  • Drag Racing Parts and EB48/ET48 components

❌ Non-Returnable Items IMPORTANT

Based on our product analysis and industry standards, the following items cannot be returned for safety and hygiene reasons:

  • Opened or Used Batteries (LiPo, LiFe, NiMH) – Due to safety regulations and chemical hazards
  • Battery Chargers with broken seals or signs of use
  • Custom-Painted Bodies or modified scale bodies
  • Opened Bearings or consumable engine parts
  • Software-activated Electronics (where license has been registered)
  • Items damaged due to racing, bashing, or improper installation

Note: Defective batteries may be exchanged within 7 days of delivery with video proof of the issue.

3. The Race Line: Step-by-Step Return Process

  1. Initiate Request: Email [email protected] within 15 days of delivery
  2. Receive RMA: We’ll issue a Return Merchandise Authorization number within 24 hours
  3. Pack Securely: Include all original items, packaging, manuals, and the RMA number
  4. Ship to Warehouse: Send to our Miami facility (address below) using a trackable service
  5. Inspection: Our tech team inspects within 3 business days of receipt
  6. Resolution: We process refunds or ship replacements within 48 hours of approval

4. The Template: Return Request Email Format

Copy and paste this template to ensure we have all necessary information for pit-stop-fast processing:

Subject: Return/Exchange Request – Order #[Your Order Number] To: Traxxas Shop Returns Team ([email protected]) — RETURN REQUEST TEMPLATE — Order Number: [Insert] Customer Name: [Insert] Date of Delivery: [Insert] Product(s) to Return: 1. [Product Name, e.g., “Tekno ET48.4 Chassis”] – SKU/Part #: [If known] – Reason: [Defective/Incorrect Item/Change of Mind] – Desired Action: [Refund/Exchange for ______] 2. [Additional products if applicable] RMA Number Requested: [Leave blank – we will assign] Shipping Method Used: [🚀 Standard Expedited or 📦 Free Economy] Current Condition: [Unopened/Opened but unused/Defective] Additional Notes: [Describe issue, include photos if defective] I have read and agree to the Returns & Exchanges Policy. — END TEMPLATE —

5. The Finish Line: Refunds & Exchanges

💰 Refund Timeline & Methods

  • Processing Time: 3-5 business days after return inspection approval
  • Refund Method: Refunded to original payment method (Visa, MasterCard, JCB, PayPal)
  • Shipping Costs: Original shipping fees are non-refundable unless we made an error
  • Restocking Fee: No restocking fees for items returned in original condition
  • Exchange Shipping: We cover standard shipping for replacement items

🔄 Exchange Options

Prefer a different part? We’ll expedite exchanges for:

  • Different size or color of the same item
  • Alternative product of equal or greater value (price difference charged/refunded)
  • Store credit for future purchases of Ascender upgrades, drag racing parts, or electronics

6. Special Cases: Defective & Incorrect Items

⚡ Race-Day Issue Resolution: If you receive a defective item (like a faulty bearing or electronic component) or the wrong part (EB48 instead of ET48), contact us immediately. We’ll provide a prepaid return label and priority processing. For time-sensitive racing parts, we may ship replacements immediately to keep your build on schedule.

7. International Racers: Global Return Notes

For our worldwide community (serving all regions except some remote areas):

  • Return shipping to Miami is the customer’s responsibility unless item is defective/incorrect
  • Customs duties and taxes on returned items are non-refundable
  • Allow extra time for international shipping inspections
  • All refunds in USD, conversion handled by your financial institution

📞 Contact Our Pit Crew

Returns Department: [email protected]

Response Time: Within 24 hours (often faster)

Mailing Address for Returns:
Traxxas Shop Returns
3793 Steve Hunt Road
Miami, FL 33169 USA

Note: Do not send returns without an RMA number. Unauthorized returns will be refused.

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