Engineered for Performance. Built for Trust.

🏁 Our Commitment

At Traxxas Shop, we fuel your passion for RC racing and bashing with the same precision we put into our products. Just as every Ascender kit, Tekno ET48 part, and Cougar component is built for maximum track performance, our shipping and returns process is engineered for speed, fairness, and reliability. We stand behind every product we sell and are committed to keeping your build on schedule.

🚚 Shipping Information

We ship globally to racers and bashers worldwide (serving all regions except some remote areas in Asia). Our goal is to get your parts to you quickly and securely.

Order Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to suit your needs:

  • Standard Expedited Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Estimated Delivery: 10-15 business days after shipment
    • Ideal for racers who need parts quickly for upcoming events or builds.
  • Free Economy Shipping (Free on orders over $50):
    • Carrier: EMS
    • Estimated Delivery: 15-25 business days after shipment
    • A cost-effective option for planned upgrades and non-urgent parts.

Please note: Delivery times are estimates and may vary due to customs processing, weather, or carrier delays. International customers are responsible for any customs duties, taxes, or import fees.

↩ī¸ Returns & Exchanges Policy

We want you to be completely satisfied with your purchase. If something isn’t right, our pit crew is here to help.

Key Return Details

  • Return Period: 15 days from the date of delivery.
  • Condition: Items must be unused, in original packaging, with all tags, manuals, and accessories.
  • Proof of Purchase: Original order number or receipt is required.
  • Initiation: All returns must start with an email to our returns department.

What Can Be Returned (✅ Eligible)

  • Unused Ascender and Ascent-18 kits in sealed boxes.
  • Bodies and Scale Bodies (unpainted and undamaged).
  • Cars & Trucks (RTR or kits) with all parts present and unassembled.
  • Bearings, Electronics, and Engine Parts in original, unopened packaging.
  • Drag Racing Parts and EB48/ET48 components in new condition.
  • Batteries only if defective upon arrival (see special instructions below).

⚠ī¸ What Cannot Be Returned (❌ Non-Returnable)

For safety, hygiene, and product integrity reasons, the following items cannot be returned:

  • Opened or Used Batteries (LiPo, LiFe, NiMH) due to safety regulations and chemical hazards.
  • Battery Chargers with broken seals or any signs of use.
  • Custom-Painted Bodies or modified scale bodies.
  • Opened Bearings or consumable engine parts.
  • Software-activated Electronics where the license has been registered.
  • Items damaged due to racing, bashing, or improper installation.

Note on Defective Batteries: May be exchanged within 7 days of delivery with video proof of the issue. Contact us immediately.

đŸ“Ļ The Race Line: Step-by-Step Return Process

  1. Initiate Your Request: Email [email protected] within 15 days of delivery. Use the template below for fastest service.
  2. Receive Your RMA: Our returns team will issue a Return Merchandise Authorization (RMA) number within 24 hours. Do not ship without an RMA.
  3. Pack Securely: Include all original items, packaging, manuals, and a copy of your RMA number inside the box.
  4. Ship to Warehouse: Send your return to our Miami facility using a trackable shipping service:
    Traxxas Shop Returns
    3793 Steve Hunt Road
    Miami, FL 33169 USA
  5. Inspection: Our tech team will inspect the returned items within 3 business days of receipt.
  6. Resolution: We will process your refund or ship your replacement within 48 hours of approval.

✉ī¸ Return Request Email Template

Copy and paste the template below to ensure we have all necessary information for pit-stop-fast processing.

Subject: Return/Exchange Request – Order #[Your Order Number]

To: Traxxas Shop Returns Team ([email protected])

Order Number: [Insert]
Customer Name: [Insert]
Date of Delivery: [Insert]
Product(s) to Return:
1. [Product Name, e.g., “Tekno ET48.4 Chassis”] – SKU/Part #: [If known] – Reason: [Defective/Incorrect Item/Change of Mind] – Desired Action: [Refund/Exchange for ______]
2. [Additional products if applicable]
RMA Number Requested: [Leave blank – we will assign]
Shipping Method Used: [Standard Expedited or Free Economy]
Current Condition: [Unopened/Opened but unused/Defective]
Additional Notes: [Describe issue, include photos if defective]

I have read and agree to the Returns & Exchanges Policy.

💰 The Finish Line: Refunds & Exchanges

Refund Timeline & Methods

  • Processing Time: 3-5 business days after your return is inspected and approved.
  • Refund Method: Refunds are issued to the original payment method (Visa, MasterCard, JCB, PayPal).
  • Shipping Costs: Original shipping fees are non-refundable unless we made an error.
  • Restocking Fee: No restocking fees for items returned in original, new condition.
  • International Refunds: All refunds are issued in USD. Currency conversion is handled by your financial institution.

🔄 Exchange Options

Prefer a different part? We’ll expedite exchanges for:

  • A different size or color of the same item.
  • An alternative product of equal or greater value (price difference will be charged or refunded).
  • Store credit for future purchases of Ascender upgrades, drag racing parts, electronics, or any other gear.

We cover standard shipping costs for replacement items.

⚡ Special Cases & International Racers

Defective or Incorrect Items

If you receive a defective item (like a faulty bearing) or the wrong part (e.g., EB48 instead of ET48), contact us immediately. We will provide a prepaid return label and priority processing. For time-sensitive racing parts, we may ship your replacement immediately to keep your build on schedule.

Global Return Notes

For our worldwide community:

  • Return shipping to our Miami facility is the customer’s responsibility unless the item is defective or incorrect.
  • Customs duties and taxes on returned items are non-refundable.
  • Please allow extra time for international shipping and customs inspections.

📞 Contact Our Pit Crew

Returns & Customer Service Email: [email protected]

Response Time: Within 24 hours (often faster).

Mailing Address for Returns:
Traxxas Shop Returns
3793 Steve Hunt Road
Miami, FL 33169 USA

Important: Do not send returns without an RMA number. Unauthorized returns will be refused at the warehouse.

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Engineered for Performance. Built for Trust.
All trademarks are property of their respective owners.